PENRO-LOS BAÑOS, LAGUNA

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C I T I Z E N ' S   C H A R T E R

TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE  BY REDUCING BUREAUCRATIC RED TAPE

 

PURPOSE OF CITIZEN'S CHARTER

To promote transparency in the DENR with regard to manner of transacting with the people through simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

DENR MANDATE

The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country's environment and natural resources.

VISION

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

MISSION

The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders' participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

PROCESS FLOW

In the pursuit of the foregoing, the fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by cutomers:

  1. Application for Free Patent
  2. Issuance of Survey Authority
  3. Issuance of Certificate of Tree Plantation Ownership
  4. Issuance of Certificate of Verification (Cutting / Transport of Non-Wood Forest       Products within Private Land, e.g. Bamboo, Vines. Nipa, etc.)
  5. Issuance of Certificate of Verification (Cutting and Transporting of Planted and   Non-Premium Trees within Private Land)
  6. Application for Chainsaw Registration
  7. Application for Certificate of Wildlife Registration (CWR)
  8. Issuance of Local Transport Permit for Wildlife (Self Propagated)
  9. Residential Free Patent
  10. Tree Cutting Permit
  11. Certification of No Records / Appeal / Motion for Reconsideration
  12. Document Authentication
  13. Sale of Bids Documents
  14. Preparation of Obligation Request and Status (ORS) for all DV
  15. Processing of Disbursement Voucher (DV) and Other Transactions
  16. Preparation, Processing and Issuance of Checks

PROCEDURE FOR FILING OF COMPLAINTS